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For platform help, setup issues, or bugs, contact your support manager or write to support@leadorbio.com. Include institute name, user role, and screenshot for faster resolution.
Open communicationsFor plan upgrades, invoices, renewals, and company contract support, contact billing@leadorbio.com. Typical response time: within 1 business day.
Coming nextIf admissions operations are blocked, mark issue as High and share impacted workflow (Leads, Pipeline, Forms, Automations). Escalation target response: within 2-4 hours.
Open reportsUse Leads for intake, Pipeline for stage tracking, and Communications for outreach. Keep follow-up notes updated so team and admin always have full context.
Open leadsNeed help with rules, delays, or delivery failures? Verify rule status, templates, and trigger events before escalation to reduce turnaround time.
Open automationsFor login or password reset support, use Forgot Password first. If access is still blocked, request admin-assisted reset with registered email and institute ID.
Open recovery